On December 12, Cameroonian authorities published an information notice for users of the Evisacam platform, which allows foreign nationals to apply online for an electronic visa (e-Visa) to Cameroon.
Launched on April 30, 2023, the e-visa is part of a broader effort to modernize consular services, with the aim of simplifying procedures, reducing processing times, and improving the overall user experience.
It was within this framework, and following enhanced monitoring of financial transactions carried out on the platform, that the authorities indicated they had identified reports of abnormal bank charges affecting an unspecified number of users.
A claims mechanism put in place
“As part of enhanced monitoring of transactions carried out on the Evisacam platform, it has been observed that some users may have experienced abnormal debits on their bank accounts,” Cameroonian authorities announced.
To ensure effective handling of the cases concerned, users are therefore invited to complete a specific claims form, available via the official address: https://claim.evisacam.cm.
The authorities specify that requests submitted through this channel will be processed immediately by the platform’s teams, in cooperation with banking partners, with the objective of “a prompt resolution of the situation.”
While the official notice does not provide precise figures, according to information from VisasNews, some of the reported debits reportedly involved amounts reaching several thousand euros, reinforcing the particular attention paid by Cameroonian authorities to the implementation and monitoring of this claims procedure.
Apologies issued to Evisacam platform users
At this stage, no indication has been given as to the exact number of people affected or the technical origin of the irregularities observed, with the authorities favoring an approach focused on the individual handling of cases.
In their communication, officials responsible for the Cameroon e-visa platform expressed their apologies for any inconvenience caused, while thanking users for their trust and cooperation. Emphasis was placed on the commitment to ensuring the continuity and reliability of the service, which has become a central tool for travelers wishing to visit Cameroon.
A context of modernization and digital diplomacy in Cameroon
This situation arises within a broader context of digital transformation of Cameroonian consular services.
The Ministry of External Relations recently reiterated its commitment to dematerialization during the signing, on December 5, 2025, in Yaoundé, of an amendment to the public-private partnership contract between the State of Cameroon and Impact Palmarès R&D SAS, the company contracted by the Cameroonian government to design, develop, and operate the electronic visa platform.
This amendment is intended in particular to strengthen the security, standardization, and legal and technical compliance of consular services, in line with the presidential vision of digitizing public administration. It forms part of a broader digital governance strategy aimed at improving the efficiency, transparency, and quality of services offered to users, especially those abroad.
