Travelers and tourism professionals are facing difficulties accessing official electronic visa (e-Visa) application portals, following a major outage within the infrastructure of Cloudflare, a key player in Content Delivery Network (CDN) and Internet security services.
This technical incident, which occurred on the morning of Tuesday, November 18, 2025 (UTC time), has led to widespread disruption on numerous websites globally, including those essential for administrative travel procedures.
Service degradation with extensive consequences
Cloudflare confirmed it was dealing with an internal service degradation intermittently impacting several of its functionalities. The company, which provides crucial services such as protection against Distributed Denial of Service (DDoS) attacks, Web Application Firewall (WAF), and rapid content distribution, quickly mobilized its teams to identify and correct the issue.
The consequences of this outage manifested as HTTP 500 errors (internal server errors) and other unavailability messages, preventing users from finalizing or checking their e-Visa applications.
Travel procedures ground to a halt
Among the platforms directly affected are several governmental and official portals that rely on Cloudflare’s infrastructure to ensure their operation and security.
The list of affected sites notably includes the electronic visa (e-Visa) application systems for many countries, such as:
- https://visa.visitsaudi.com/ (Saudi Arabia)
- https://evisa.bj/ (Benin)
- https://evisa.gov.az/ (Azerbaijan)
- https://www.evisa.gov.bh/ (Bahrain)
- https://snedai.com/e-visa/ (Ivory Coast)
- https://www.etakenya.go.ke/ (Kenya)
- https://evisa.ica.gov.pg/evisa/ (Papua New Guinea)
- https://www.thaievisa.go.th/ (Thailand)
For travelers with upcoming departures, although this situation raises legitimate concerns, it is recommended to regularly check the status of the service and, if necessary, official communications from the relevant embassies regarding any emergency procedures or updates.
Gradual service recovery
According to Cloudflare’s status page, teams have identified the problem and are working on applying a fix. Signs of a gradual service restoration have been observed, although customers may still be experiencing higher-than-normal error rates.
This incident once again highlights the systemic fragility of the Internet and the critical dependence of a large portion of the global Web on a few major infrastructure players like Cloudflare. It serves as a reminder of the necessity for essential service providers, such as visa platforms, to maintain resilient and multi-regional architectures to minimize the impact of this type of failure.
